How your AMBER call centers process/handle tips that come in.

AMBER Advocate › Topics › Operations and Structure – Current Status and Future Needs › How your AMBER call centers process/handle tips that come in.

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  • January 19, 2022 at 3:01 pm #11087
    Avatar photoJulie Willard
    Participant

    We are looking at using the Virtual Command Center (VCC) in LEEP to send out tips to the agency working on an active AMBER Alert. I would like to know the process used in other states for setting up a call center, receiving tips and forwarding/processing those tips.

    Any and all information will be greatly appreciated.

    Julie Willard
    Oregon State Police
    503-934-0188

    January 19, 2022 at 3:34 pm #11088
    Avatar photoEmily Keifer
    Participant

    Hey Julie,

    We also use the VCC for alot of our tip management. We also have an email account associated with our missing unit and we will disseminate tips that come in. We operate out of our Fusion Center and work on on-call teams. We will take the calls, vet them and then pass them to a distro list that is created upon issuing the alert. We only utilize the VCC when there is a heavy volume of tips. IF you have any additional questions about our process, I am happy to get with you directly.

    Emily Keifer- Tennessee
    615-878-0168

    January 19, 2022 at 5:05 pm #11091
    Avatar photoMelissa Marchant
    Participant

    In our CART deployments we have two analysts go and handle tips and leads. We rely on locals to actually take the tips, fill out a form and then the analysts populate the information on the FBI MACE Excel spreadsheet – share in Teams so everyone can see it and others can update it.

    January 19, 2022 at 6:10 pm #11092
    Avatar photoJames Floyd
    Participant

    In the early stages it is challenging to monitor and capture Leeds coming in. We recently deployed an app called BRYX it allow to page the incident out to groups, CART, search and rescue, Mobil operations, RRT etc. when investigators have the app open it identifies their location and allows live chat function to and from the CP. This can bridge the gap for formal LEEDS tracking to be implemented.

    January 20, 2022 at 5:33 pm #11110
    Avatar photoAnonymous
    Inactive

    In Oklahoma we recently obtained a VCC specifically for this but have not received training yet, I am interested in those that have used VCC

    January 21, 2022 at 9:48 am #11112
    Avatar photoNona Best
    Participant

    I don’t have any of that because our local agencies handle their own leads.
    but if someone can send me where information on where to research or find out more
    about VCC I’m really interested.
    Thanks,
    Nona
    Dir NC Carolina Center for Missing Persons

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